After-Sales Service and Support
IES recognizes that in today's challenging environment, MHE performance and uptime are more important than ever. Linde trucks and equipment are robust, reliable and highly functional, which provides for maximum productivity and lower Total Costs of Ownership (TCO). In order to keep your valuable assets productive over the long term, IES offers the following key areas of support to you:
Manfuacturer Certified and Trained Engineers and Technicians : IES has both Graduate Engineers and Qualified service technicians available locally in Karachi and Lahore (coming in 2006), and are factory trained for the entire range of equipment deployed at your site. IES has backup engineering teams available in Afghanistan and Bangladesh, and if needed, further backup can be obtained from the regional Linde, Schaeffer or JCB offices.
Complimentary Commissioning and In-Warranty Check : Commissioning the equipment at your site along with initial operator training and a check-up of equipment during the warranty period is provided free along with the purchase of equipment.
1-5 year Maintenance Plans : Cost effective periodic maintenance plans tailored to meet each customer's individual requirements and provide maximum utilisation at minimum cost.
On-Site Support : To ensure minimum downtime of customer's equipment our Service Engineers and Technicians are prepared to perform all jobs, short of a major overhaul, on site.
Genuine Parts : To ensure total quality of service and maximise the life of your equipment we supply genuine parts at competitive prices. IES stocks common, manufacturer recommended "fast moving" parts locally. Additional parts are stocked for the region as below are are normally shipped by courier within 24 hours.
> Linde Material Handling Asia Pacific Pte. Ltd., Singapore.
> JCB (Location, Country)
Advanced Operator Training : If you require advanced operator training, IES can provide that locally on-site.
We understand how important after-sales service is to your business and remember that your equipment is beneficial only when it is working. We will work with you over the long-term to ensure you receive maximum value for your investment and the lowest total cost of ownership.
For current service requests please contact us through the contact methods listed on this page.